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About Us
Client Quote

Baby Zone
The team at Doors was very professional and easy to deal with. I found their guidance and advice extremely helpful throughout the re-designing of my website.

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About Us

Our Team

Protim Banerjee Protim Banerjee

Manager Customer Care

protim@stepaheaddesigns.net

Length of Service at Doors:  From scratch to till date.

How have you progressed to your current position:  A Chemistry Honors Graduate from Calcutta University. Started my career in the field of sales & marketing, wherein worked as sales and marketing executive in M/S S.B.Enterprise handled industrial sales; Worked as a sales and marketing executive in M Haridass & Co.. Worked as a sales and marketing executive in School Of Fundamental Sciences (SOFS); Worked as a customer service executive for Convergence Contact Centre, Worked as a customer service executive for IKF technologies Pvt Ltd. Ran a promotional and event management organization called M/S Uniqcorn. Worked as a Customer Service Executive, thereafter was promoted as an BAU trainer and Quality Analyst &Coach in HSBC(HDPI) Kolkata for their Household card services(US) process. Worked as Sr CSA with Hutchison 3 Global(3G) services Pune for their direct upgrades teams under retention department.
During the tenure achieved the following: Certification from "Southern Cross Telco" as best Quality Caller, Certification for being the best quality caller for consecutive 2 Quarters for Household Card Services in his kitty. Achieved 100% CSAT score for consecutive 3 months for Household Card Services. Currently with "DOORS" as Manager Customer Care.

Customer Values: At Doors our true point of difference is our people and our passion for excellence in client services. Our approach and philosophy fosters an environment that enables strategic thinking and creativity. With our staff's commitment, knowledge, drive, energy and enthusiasm, we continue to help our clients succeed every day.

Everyday Quote: "The most valuable resource you can give customers is your time. Listen to them to uncover their real needs. Only then can you find a way to solve their problems or meet their expectations. Treat the cause, not just the symptoms."

Hobbies: Photography, Music, Gaming, Internet Surfing and Reading.

 
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