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About Us
Client Quote

Baby Zone
The team at Doors was very professional and easy to deal with. I found their guidance and advice extremely helpful throughout the re-designing of my website.

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About Us

Our Team

Lubna Maelzer Lubna Maelzer

Manager Operations

lubna@stepaheaddesigns.net

Length of Service at Doors:  September 2010

How have you progressed to your current position:  Currently pursuing BCom through correspondence. Specializes in MS Office Packages, Internet & E-mail. Received fourteen appreciation letters, Smile Award, Sales Roadshow Award, Champ of the month, Certificate of Excellence, Highest BT rate, etc. from JP Morgan Services India Pvt. Ltd.

Other Employment:  Worked as a Call Centre Associate for a B2B process called Webxites, Convergence Contact Centre for one year. Worked as a Team Member for JP Morgan Services India Pvt. Ltd. STS (Service To Sales) process for three years after which was promoted to a Financial Service Advisor for Merchant Disputes.  Floor walker for STS, Was a part of the Quality team for STS, In-team QA, Was responsible for motivating the team to achieve the sales targets. In Merchant Disputes was responsible for appropriate researching & resolving of dispute cases. Was also responsible for keeping the team updated of any changes in policies & procedures and any changes related to the process. Also worked as a Process Leader for Chrome Web Solutions (Web designing business unit of Bellovista), taking care of the entire operations of the sales team as well as the Web development team for one year.

Customer Values:
  The customer is what makes the company, so I do everything in my power to make sure they are satisfied and comfortable with our product.

Hobbies:  A freak out of shopping. Like to spend my free time with my little one.

 
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